We do not believe that responsive IT helpdesks, device management, and cybersecurity are modular products to be sold separately. In a secure business structure, these elements are completely inseparable. Our Complete IT Management & Security packages combine local technical support, continuous device health checks, offsite data backups, and cybersecurity framework alignment into a single integrated relationship.
Select a package tier below to review how our Managed Services align directly with the ACSC Essential Eight and SMB1001 standards.
Establishes the foundational controls of Essential Eight Level 1 (MFA, endpoint protection and cloud backups) and gives you a starting point on the path to SMB1001 certification.
MFA is strictly enforced across all standard email accounts and central user identity portals.
Basic endpoint security monitoring logs are active to track device antivirus protection statuses and shield user workstations.
Secure off-site cloud backups are configured to protect email mailboxes and cloud storage.
Hits the core needs of Essential Eight Level 2 for cloud-based businesses and provides much of the technical foundation that supports SMB1001 certification.
We harden your Collaboration Suite (Google or M365) to block risky software and limit who can install new programs.
Device Monitoring automatically checks for updates on your laptops and desktops, ensuring they’re patched regularly to stay secure.
Security Hardening of your Collaboration Suite blocks macros and risky file types from untrusted sources, stopping malware hidden in attachments before it starts.
Mail Filtering with AI Deepscan and DNS Filtering block malicious emails and websites, protecting your apps from threats.
We set up basic access controls in your Collaboration Suite to ensure only the right people have admin powers.
MFA is enforced for all users, making sure everyone’s login is secure, even when working remotely.
Backup of Mailboxes and Cloud Storage saves your emails and files in a secure Australian data center, ready to restore quickly.
Device Monitoring keeps an eye on your computers to catch issues early, but training isn’t included in this tier.
Pushes you to near-100% Essential Eight Level 3 compliance, adding the continuous monitoring, security reporting and staff training that support higher-tier SMB1001 certification. Ideal for insurance and audits.
Adds Single Sign-On (SSO) and Identity Management to control app access even more tightly, ensuring only approved apps are used across your team.
Same as Essentials, plus proactive alerts if a device falls behind on updates, and we’ll help you plan patching for your server too.
Adds advanced Mail Filtering with AI Deepscan, which can retroactively remove emails carrying harmful attachments, macros or links from every inbox if something slips through.
Enhances protection with advanced AI scanning and DNS controls that stop emerging threats, like newly created harmful websites, in real time.
SSO and Identity Management give you detailed control over permissions, plus Password Management ensures strong, unique passwords for admins.
Same as Essentials, plus Cloud Security Monitoring checks for gaps (e.g., if MFA isn’t active for someone) and alerts us to fix it immediately.
Same as Essentials, plus onsite server backups (if present) with immutable storage and tested recovery, available as an additional service.
Adds 24/7 Managed Detection and Response (MDR) to monitor all systems, plus Cyber Security Training and fake phishing tests to keep your team sharp.
Does your business operate infrastructure or custom application environments in public clouds? We offer specialised scoping, migration, and management services for workloads hosted in Amazon Web Services (AWS) and Microsoft Azure. Rather than basic platform support, we configure secure virtual networking, control identity mapping, manage system backups, and perform cost optimisation audits to verify you only pay for the cloud resources you actually use.
Scope Cloud Workspace
Keep your remote and office teams communicating clearly. Our cloud-hosted PBX phone solutions deliver unified communications (voice, routing, automated queues, and mobile application integrations) at budget-friendly price points, ensuring consistent connectivity without the cost of complex legacy hardware.
Discuss PBX Needs